The productivity suite is a collection of features designed to help agents/users perform a variety of tasks more efficiently and effectively.
Enhance your support team’s efficiency with the SupportCandy Productivity Suite, a powerful add-on designed to streamline ticket management and boost productivity. The Productivity Suite includes five essential features:
- Checklist
Streamline task management with the Checklist feature. - Ticket Templates
Save time and standardize ticket creation with Ticket Templates. Admins can create and predefine values for ticket fields, enabling users to quickly fill out tickets with consistent information. - To-Do List
Keep track of important tasks with the To-Do List feature. - Pin Tickets
With the Pin Ticket feature, support agents can pin any ticket, keeping it at the top of the ticket list regardless of the sorting algorithm. - Close Ticket Silently
The Close Ticket Silently feature allows support agents to close tickets discreetly, ensuring that no notifications are sent out.
