supportcandy

Enhance customer engagement by seamlessly connecting SupportCandy with renowned email marketing platforms like MailChimp, GetResponse, and Brevo. Effortlessly connect SupportCandy with leading email marketing tools such as MailChimp and GetResponse. During user registration or ticket creation...

SupportCandy - LMS Integration add-on seamlessly integrates LMS plugins into SupportCandy, streamlining the support process. When customers create a ticket, they can select a specific course or their course. This information is instantly accessible to agents within the ticket. How it works...

Integrate the top-notch Knowledgebase plugin with SupportCandy’s support plugin for WordPress today and unlock the best knowledge base and other services. Knowledgebase or documentation is a crucial component that every product or service should display on its website. However, despite having...

Integrates popular FAQ plugins with SupportCandy WordPress Support Plugin for great FAQ and others. Available integrations

SupportCandy - Easy Digital Downloads Integration add-on seamlessly integrates the Easy Digital Downloads plugin into SupportCandy. When customers (ticket creators) create a ticket, they can select a product or place an order. Agents can then view the customer’s order details directly within...

SupportCandy - Gravity Forms integration enables you to create and map multiple forms for your ticketing system, a feature not available by default. Here’s how it works: -Create forms in the Gravity Forms according to your requirements and place them on the frontend pages. -For each Gravity...

Get instant notifications to your Slack Channel and respond directly from Slack thread replies. Connect your Slack channel with the SupportCandy WordPress Support Plugin seamlessly to ensure direct responses from Slack. Real-time notifications: Receive real-time notifications in your Slack...

SupportCandy - WooCommerce Integration add-on seamlessly integrates the WooCommerce plugin into SupportCandy. When customers (ticket creators) create a ticket, they can select a product or order. This information is then displayed to agents within the ticket. Here’s how it works: - Two custom...

Webhooks deliver real-time notifications, keeping you informed during critical support events like new ticket creation, ticket closures, and agent assignments. Customize your support experience with dynamic and customizable alerts. SupportCandy, a robust customer support system, enhances...

The productivity suite is a collection of features designed to help agents/users perform a variety of tasks more efficiently and effectively. Enhance your support team’s efficiency with the SupportCandy Productivity Suite, a powerful add-on designed to streamline ticket management and boost...

Assigning agents to new tickets manually is a tedious and time-consuming task. SupportCandy Assign Agent Rules add-on automates this process by assigning agents based on predefined rules. How does it work? -The administrator sets rules, specifying the conditions and agents or agent groups to...

SupportCandy Print Ticket add-on enhances the individual ticket’s print functionality by downloading print documents as PDF files. Key features include: - Enabling or disabling the print functionality for the customer. - Enabling or disabling the print button on the thank you page. -...

SupportCandy Export Tickets add-on provides CSV export functionality to the ticket list. How does it work? You can specify who can export tickets, such as agent roles, registered users, or guest users. You can also set the fields to export and their order for agent and customer views. Users...

Statistics and reports are indispensable in any business. They provide a concise overview of your customer support performance over time. SupportCandy Reports addon enable you to measure and enhance the efficiency of your support operations. Available Reports: - Ticket Statistics: Gain...

Automatically close a ticket after a specified number of days of inactivity. Additionally, you can send an inactivity warning email to the customer before the ticket is closed. How does it work? The administrator sets the number of days of inactivity after which the ticket should be closed...

TheSupportCandy Canned Reply add-on enables your agents to save frequently used responses and reuse them effortlessly in the future with just a few clicks. This feature significantly saves time for your agents, eliminating the need for them to remember everything every time. How does it...

SupportCandy Schedule Tickets addon allows you to schedule tickets that are automatically created at regular intervals. For instance, you can schedule tickets for daily maintenance of your company premises, weekly backups of your website, and so on. Your team will ensure that these tickets are...

Allows your customers to share sensitive information within the ticket, making it visible only to authorized agents. The SupportCandy Private Credentials add-on enables customers to share sensitive information within the ticket. For instance, if you’re a web development agency and need your...

SupportCandy Timer is an add-on that enhances the functionality of individual tickets by providing a timer feature. This feature allows agents to log the time spent on each ticket, which is particularly useful for maintaining accurate time records and charging customers based on their service...

Collect customer feedback and ratings for each ticket to gain insights into your team’s performance. Customer feedback is crucial in the support sector. By collecting feedback and ratings for every closed ticket, you can measure and enhance the quality of your support and agents. How it...