supportcandy

Assigning agents to new tickets manually is a tedious and time-consuming task. SupportCandy Assign Agent Rules add-on automates this process by assigning agents based on predefined rules. How does it work? -The administrator sets rules, specifying the conditions and agents or agent groups to...

SupportCandy Print Ticket add-on enhances the individual ticket’s print functionality by downloading print documents as PDF files. Key features include: - Enabling or disabling the print functionality for the customer. - Enabling or disabling the print button on the thank you page. -...

SupportCandy Export Tickets add-on provides CSV export functionality to the ticket list. How does it work? You can specify who can export tickets, such as agent roles, registered users, or guest users. You can also set the fields to export and their order for agent and customer views. Users...

Statistics and reports are indispensable in any business. They provide a concise overview of your customer support performance over time. SupportCandy Reports addon enable you to measure and enhance the efficiency of your support operations. Available Reports: - Ticket Statistics: Gain...

Automatically close a ticket after a specified number of days of inactivity. Additionally, you can send an inactivity warning email to the customer before the ticket is closed. How does it work? The administrator sets the number of days of inactivity after which the ticket should be closed...

TheSupportCandy Canned Reply add-on enables your agents to save frequently used responses and reuse them effortlessly in the future with just a few clicks. This feature significantly saves time for your agents, eliminating the need for them to remember everything every time. How does it...

SupportCandy Schedule Tickets addon allows you to schedule tickets that are automatically created at regular intervals. For instance, you can schedule tickets for daily maintenance of your company premises, weekly backups of your website, and so on. Your team will ensure that these tickets are...

Allows your customers to share sensitive information within the ticket, making it visible only to authorized agents. The SupportCandy Private Credentials add-on enables customers to share sensitive information within the ticket. For instance, if you’re a web development agency and need your...

SupportCandy Timer is an add-on that enhances the functionality of individual tickets by providing a timer feature. This feature allows agents to log the time spent on each ticket, which is particularly useful for maintaining accurate time records and charging customers based on their service...

Collect customer feedback and ratings for each ticket to gain insights into your team’s performance. Customer feedback is crucial in the support sector. By collecting feedback and ratings for every closed ticket, you can measure and enhance the quality of your support and agents. How it...