supportcandy

With SupportCandy Usergroups you can create a group of users or companies so that the company’s supervisor can manage all tickets created by the group members. If you’re dealing with a company or organization and tickets are created by its employees, you need to identify the company or group...

You can track the time you spend responding to and resolving various types of incoming customer tickets. In customer support, Service Level Agreements (SLAs) are time-based commitments you make to customers regarding the response and resolution of tickets. SupportCandy Service Level Agreements...

Unlock the power of automation with SupportCandy workflows, which are revolutionizing the way you manage your processes. SupportCandy workflows provide a streamlined and automated approach to managing ticket workflows. By utilizing triggers, conditions, and actions, SupportCandy empowers you...

Email piping enables customers and agents to create and respond to tickets directly from their email inboxes. This streamlines the process for customers, reducing the time they spend visiting your website, logging in, and managing tickets. Consequently, the likelihood of customers receiving...

SupportCandy Agentgroups plugin allows you to create groups of agents to assign tickets, similar to individual agents. The supervisor of the group can assign tickets to their team members. As the name implies, you can create groups of agents to whom you can assign tickets, just like individual...