Get instant notifications to your Slack Channel and respond directly from Slack thread replies. Connect your Slack channel with the SupportCandy WordPress Support Plugin seamlessly to ensure direct responses from Slack.
Real-time notifications: Receive real-time notifications in your Slack Channel as soon as a customer submits a ticket or replies to it.
Instant reply from Slack: Your team members can add instant replies directly from Slack. Additionally, you can associate Slack users with your agents. If no match is found, the Fallback agent is used to post a response.
Redirect to Ticket URL: Access the ticket in just one click in your support portal. Each notification you receive from SupportCandy includes the Ticket URL.
Incoming Slack API Security: SupportCandy uses Slack’s gold standard API verification process for incoming webhook calls from Slack. This ensures that the webhook is being called from Slack and not from any hacker.
