Webhooks deliver real-time notifications, keeping you informed during critical support events like new ticket creation, ticket closures, and agent assignments. Customize your support experience with dynamic and customizable alerts.
SupportCandy, a robust customer support system, enhances notification capabilities with an advanced webhook feature. Webhooks in SupportCandy act as outbound triggers, sending HTTP requests to specified URLs whenever predefined events occur within the system.
These webhook functionalities cover a wide range of actions, ensuring users stay informed about pivotal moments in their support operations. Whether it’s creating a new ticket, changing its status, assigning it to specific agents, closing it, or responding to customer inquiries, SupportCandy’s webhooks provide a versatile mechanism for real-time updates.
This seamless integration of webhooks into SupportCandy’s framework allows users to customize their notification system to their specific needs. By leveraging webhooks, organizations can create a dynamic and responsive support environment, fostering efficient communication and streamlined workflows.
Stay connected, stay informed, and take control of your customer support experience with SupportCandy’s powerful webhook feature.
Available Triggers:
- Create Ticket
- Change Status
- Change Assignee
- Close Ticket
- Reply to Ticket
- Submit Private Note
- Change Ticket Subject
- Change Ticket Category
- Change Ticket Priority
- Change Ticket fields
- Change Agent-only Fields
- Out of SLA
- Tags
- supportcandy
