Workflows 3.1.3

Unlock the power of automation with SupportCandy workflows, which are revolutionizing the way you manage your processes.


SupportCandy workflows provide a streamlined and automated approach to managing ticket workflows. By utilizing triggers, conditions, and actions, SupportCandy empowers you to automate various aspects of your support ticket system, thereby enhancing efficiency and productivity.

With this automation solution, you can establish rules and predefined actions that are executed based on specific events or conditions, ensuring a seamless and organized ticket management process.

Whether it’s assigning tickets, adding reply or private notes, updating ticket status, updating ticket fields, or performing other essential tasks, SupportCandy workflows offer a customizable and intuitive way to automate your ticket workflow, saving time and improving customer satisfaction.



Automatic Workflows
As the name suggests, the Automatic Workflows workflow operates based on system triggers, such as the creation of a new ticket or a change in status. When the set conditions are met, this workflow promptly executes the actions you have defined.


Manual Workflows
Manual workflows operate similarly to automatic workflows but lack predefined triggers. Instead, they introduce a new widget that displays a list of actionable workflows that align with specific conditions. This widget allows users to initiate the workflows and execute the corresponding actions manually.